At Flora Life Store, we strive to deliver the highest quality wellness products and customer experience. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return if:
- The item is damaged, leaking, or defective upon delivery
- You receive the wrong item or an incomplete order
- The product is unopened, unused, and in its original packaging

Non-Returnable Items

We do not accept returns for:
- Used or opened cosmetics/supplements
- Items without original packaging
- Products purchased on clearance or final sale
- Orders beyond 7 days from the date of delivery

Return Request Window

All return requests must be initiated within 7 days of receiving your order. Please contact our support team with:
- Order ID
- Product photos (showing the issue)
- Short description of the problem

Refunds

Once your return is approved and received:
- Refunds are issued to your original payment method or wallet balance, depending on the case
- Refunds typically process within 5–7 working days.

Replacements

If your product is damaged or incorrect, we’ll arrange a free replacement (subject to availability). If a replacement is not available, you may choose a refund or store credit.

Return Shipping

- For defective/damaged/wrong items: Return shipping is free
- For non-defective returns: Customer may need to bear return shipping cost

How to Request a Return

Email us at: returns@floralife.store Or
WhatsApp: +91-7719770047
Include:
- Membership No.
- Order ID
- Contact number
- Images/videos (if applicable)

Important Notes

- Refunds are not processed for returns received in a used or unsellable condition
- Flora Life Store reserves the right to approve or deny refund requests at its discretion
- Agents must follow internal product return protocols under the DSA Policy Guidelines